Privacy Policy

Information We Collect

We collect personal information that you provide directly when you create an account, make a deposit, or contact our support team. This typically includes your full name, date of birth, residential address, email address, telephone number and payment details. To comply with Australian regulatory requirements and responsible gambling standards, we also verify identity using government-issued documents and other necessary records.

In addition to information you give us, our systems automatically collect certain technical data whenever you visit or use the platform. This includes your IP address, browser type and version, device operating system, pages viewed, time spent on the site, and referral sources. We use this data to maintain the smooth operation of our services and to better understand how players interact with the platform.

How We Use Your Information

Your personal information allows us to create and manage your gaming account, process deposits and withdrawals securely, and deliver customer support when needed. We also use it to verify your age and identity, prevent fraud and money laundering, and ensure we meet all legal and licensing obligations.

Where you have provided consent, we may send you updates about new games, promotions and special offers that we believe will interest you. You can adjust your communication preferences at any time through your account settings or by contacting support. We do not use your data for automated decision-making that produces legal or similarly significant effects.

Sharing and Disclosure

We do not sell your personal information to third parties. We may share it with carefully selected service providers who help us operate the casino, including payment processors, identity verification agencies, customer support platforms, and IT hosting providers. All such partners are bound by strict contractual obligations to keep your information secure and to use it only for the purposes we specify.

We may also disclose information if required to do so by law, regulatory authorities, or court order. This includes cooperation with Australian gaming regulators and law enforcement agencies where necessary to prevent illegal activity or protect the integrity of the gambling industry.

Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to enable essential functions such as remembering your login details, maintaining game sessions, and analysing site performance. These tools help us improve the player experience and identify popular games and features.

You can manage your cookie preferences through your browser settings. Please note that disabling certain cookies may affect the functionality of the website and limit your ability to use some services. We also use analytics tools to understand overall traffic patterns without identifying individual users where possible.

Data Security

We take reasonable and appropriate technical and organisational measures to protect your personal information from unauthorised access, accidental loss, misuse, or disclosure. This includes encryption of sensitive data, secure servers, regular security assessments, and strict access controls for staff members who need to handle personal information as part of their role.

Your Rights

Under Australian privacy law you have the right to request access to the personal information we hold about you and to ask for corrections if it is inaccurate, incomplete or out of date. You may also request deletion of your information in certain circumstances, or object to particular ways we process your data.

To exercise any of these rights, please contact our customer support team with sufficient detail to verify your identity. We will respond to your request within a reasonable timeframe and in accordance with applicable legal requirements.

Data Retention

We keep your personal information only for as long as it is needed to fulfil the purposes described in this policy or to meet legal and regulatory obligations. Once it is no longer required, we securely delete or anonymise the information.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The revised version will be posted on this page with an updated effective date. We encourage you to review the policy periodically so you remain informed about how we protect your information.

Contact Us

If you have any questions or concerns about this Privacy Policy or the way we handle your personal information, please contact our support team through the live chat feature or email address provided on the website. We take all enquiries seriously and aim to respond promptly and helpfully.